Marcio Pereira


Welcome to my portfolio

I'm Marcio, an experienced IT professional with a passion for delivering innovative solutions and optimizing business processes. With a diploma in Business Management and Entrepreneurship and a background in Retail and IT Administration. I possess a diverse skill set that combines technical expertise with business acumen.

Throughout my career, I have successfully managed IT systems, provided technical support, and led projects to improve operational efficiency. I take pride in my ability to develop and implement solutions that align with business objectives, ensuring seamless operations and enhanced user experiences.

I invite you to explore my portfolio, where you'll find examples of my projects and accomplishments in IT administration, system support, project management, and end-user training. Let's connect and explore how my skills can contribute to your organization's success!

Work Experience

IT Consultant 

(Part-Time)

Whitehouse Linen / Continental Linen 

July 2022 – November 2022

Responsibilities:

  • Collaborated with the IT team to facilitate the smooth transition to new ERP (Sage X3) and POS (Elite POS) systems

  • Assisted with daily IT tasks, including patch fixes to the current system (iVend), database fixes (Microsoft SQL Server), and server administration.

  • Conducted onboarding and training for new team members.

  • Coordinated the infrastructure move to the new Head Office site in Parow

  • Successfully facilitated the integration of our current product list and Merchandise Hierarchy into the Sage X3 system



System Support Manager 

(IT Manager) – Permanent

Whitehouse Linen / Continental Linen

August 2019 – June 2022

Responsibilities:

  • Managed IT administration, monitoring, and maintenance of company software and systems, including iVend, Filemaker, SQL Servers, and Office O365

  • Led the implementation of new systems and processes, optimizing Warehouse to Store stock distribution and online fulfillment processes

  • Acted as the project lead for the Sage X3 ERP and Elite POS migration, liaising with consultants and improving business processes

  • Conducted end-user training sessions and prepared technical documentation for staff

  • Successfully managed the IT Helpdesk (Freshdesk) providing technical support to Head Office, Warehouses, Factory and 50+ Stores

Admin/IT Support Consultant 

(Part-Time)

Whitehouse Linen / Continental Linen  

July 2017 – July 2019

Responsibilities:

  • Successfully implemented a new POS software solution (iVend/Citixsys) and administered the POS system and SQL databases

  • Provided end-user training and support for iVend and created all end user documentation

  • Identified and implemented new business processes to improve efficiency

  • Managed stock takes for over 30 sites

  • Efficiently implemented the Merchandise Hierarchy and product coding for the iVend system including product loading and imports for all new items